Privacy Policy

Raltoven operates the website raltoven.info. For the purposes of applicable data-protection legislation in the United Kingdom, Raltoven is the data controller in respect of personal data collected through this website.

Correspondence address: 17 Blenheim Crescent, London W11 1NN, United Kingdom.
Contact email: [email protected]

Raltoven collects personal data in the following circumstances:

• —Enquiry form submissions: name, email address, and the content of your message as entered in the contact form.
• —Server logs: IP address, browser type, referring URL, and pages accessed. These are retained in server logs for a limited period and are used solely for security and performance monitoring.
• —Cookie data: functional and, where consented, analytical cookie data. See Section 8 and the Cookie Policy for full detail.

Raltoven does not collect sensitive personal data, payment information, or data relating to children under 16 years of age.

Personal data collected through raltoven.info is used for the following purposes only:

• —Responding to enquiries submitted through the contact form.
• —Maintaining the security and performance of the raltoven.info website.
• —Analysing aggregate, anonymised usage patterns to improve site content and structure (only where analytics cookies have been accepted).

Raltoven does not use personal data for direct marketing, profiling, automated decision-making, or any purpose beyond those listed above.

Processing of personal data submitted through the contact form is conducted on the lawful basis of legitimate interests — specifically, the legitimate interest of Raltoven in responding to correspondence initiated by the data subject.

Processing of analytical cookie data is conducted on the lawful basis of consent, which is obtained through the cookie consent banner prior to any analytical data being collected.

Server log data is retained on the basis of legitimate interests in maintaining website security and operational stability.

Enquiry correspondence is retained for a maximum of 24 months from the date of last exchange, after which it is permanently deleted. Server logs are retained for a maximum of 90 days. Cookie data retention periods are set out in the Cookie Policy.

No personal data is retained beyond the periods described above without a separate and explicit retention basis.

Raltoven does not sell, rent, or otherwise share personal data with third parties for their own commercial purposes.

The website uses the following third-party services that may process data as data processors under instruction from Raltoven:

• —Web hosting provider: processes server log data in the course of hosting the raltoven.info website.
• —Analytics provider (where consent given): receives anonymised page-view and session data for aggregate reporting purposes.
• —Google Maps embed on contact page: Google Maps is embedded on the contact page. Usage of the embedded map may result in data being transmitted to Google in accordance with Google's own privacy documentation.

All third-party processors are engaged under data-processing agreements or equivalent contractual arrangements where applicable UK data-protection requirements so require.

Under applicable UK data-protection legislation, you have the following rights in respect of personal data held by Raltoven:

• —Right of access: to request a copy of personal data held about you.
• —Right to rectification: to request correction of inaccurate personal data.
• —Right to erasure: to request deletion of personal data in certain circumstances.
• —Right to restrict processing: to request that processing is limited while a dispute is resolved.
• —Right to object: to object to processing carried out on the basis of legitimate interests.
• —Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact Raltoven at [email protected]. Requests will be addressed within one calendar month of receipt.

If you are not satisfied with how Raltoven has handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

This website uses cookies. Full detail of the cookies in use, their categories, duration, and opt-out options is set out in the Cookie Policy. Cookie consent preferences can be adjusted at any time using the Cookie Settings link in the site footer.

All data-protection enquiries, rights requests, and related correspondence should be directed to:

This policy was last reviewed and updated on 1 January 2026. Raltoven reserves the right to update this policy in line with changes to applicable legislation or site operations. Material changes will be announced on the homepage.